This Is Belayet H. Hridoy
Certified Expert in Customer Experience | E-commerce Operations | Product Research | WordPress Expert | Social Media Marketing & Management
About Me
I’m Belayet Hossen Hridoy , a results driven professional with proven expertise in Customer Experience Strategy, E-commerce Operations, Product Research, and Content Marketing. With a strong foundation in digital platforms and consumer behavior, I’ve helped brands optimize operations, build customer loyalty, and scale revenue across diverse markets. Passionate about innovation, I combine data, design, and digital strategy to create impactful business outcomes.
Education
Bachelor in Social Science (BSS) – Political Science
Jagannath University, Dhaka (Bangladesh)
- Jan 2020 – Dec 2024
- CGPA: 3.44
Higher Secondary School Certificate (HSC) -Rangpur Govt. College,Rangpur
- July 2017 – April 2019
- GPA:5.00
Secondary School Certificate (SSC)-Madhyashila ML High School ,Parbatipur,Dinajpur
- Jan 2015 – April 2017
- GPA:5.00
Work Experience
Social Media & E-commerce Project Manager (June 2024 – August 2025)
Fastrack Bangladesh (Sister concern of BDSHOP.COM)
- Website Design and Business Management: Designed fastrackbd.com website using WordPress, Elementor and uploaded 400+ products, processed over 1000 orders within one year
- Social Media Management: Taking beautiful photos, reels of Fastrack, Titan, CasioWatches and publishing & scheduling content for Facebook and Instagram. Replying to comments on Facebook posts, and responding to customer queries via Meta inbox and WhatsApp Business.
Customer Experience Executive ( Feb 2023 – August 2025)
BDSHOP.COM | Dhaka, Bangladesh)
- E-commerce Operations: Communicating with customers to process orders, performing upselling and cross-selling, and providing solutions via call or message when customers face any issues. Also responsible for shipment follow-up and preparing monthly sales reports.
- E-commerce Product Content: I write SEO-friendly product description for all products on the website and upload the products. I also manage product pricing and stock on the website
- Social Media Management: Creating and publishing engaging content for Facebook and Instagram. Replying to comments on Facebook posts, and responding to customer queries via Meta inbox and WhatsApp Business.
Junior Web Designer (June 2021 – Dec 2022)
Sozeeb WebX | Dhaka, Bangladesh
- Designed over 20 international business, ecommerce, portfolio websites using WordPress, Elementor
Certifications
Skils
- Customer Experience
- E-commerce Operations
- Social Media Management
- Tele Sales
- AI Prompt Writing
- Creativity
- SEO Content Writing
- Data Analysis & Visualization
- MS Excel & Google Sheets
- MS Word & Google Docs
- Slides Making
- Web Design
- Video Editing
- WordPress Web Design and Development
- CSS3
- HTML5
- Team Management
- Project Management
- Communication
- Leadership
- Time Management
- Adaptability
- Problem Solving
- Teamwork